Customer Service Representative (CSR) - Join GraPARI in Banjarmasin!

Are you a people person with a passion for delivering exceptional customer service? Infomedia Nusantara is looking for a dynamic and customer-focused Customer Service Representative (CSR) to join our GraPARI team in Banjarmasin, Kalimantan Selatan. As a CSR, you'll be the voice of GraPARI, ensuring our customers receive the best possible experience. With a customer-first approach, you'll handle inquiries, resolve issues, and build lasting relationships. This is your chance to grow in a supportive environment where your skills and passion for service are valued.

GraPARI is a trusted name in the retail industry, known for its commitment to quality and customer satisfaction. In Banjarmasin, we're expanding our team to meet the growing demand for our products. You'll work with cutting-edge tools like Zendesk, Salesforce, and our in-house CRM system to manage customer interactions efficiently. This role offers a competitive salary and opportunities for professional development.

Every day, you'll be at the heart of customer interactions, using your excellent communication skills to address needs and exceed expectations. Whether it's via phone, email, or live chat, you'll ensure every customer feels heard and valued. Join us and be part of a team that makes a difference in the lives of our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and effective resolution.
• Use Zendesk and Salesforce to manage and track customer interactions, maintaining high service standards.
• Provide exceptional customer service, addressing needs and exceeding expectations.
• Work with our in-house CRM system to maintain accurate customer records and histories.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Train and mentor new hires to ensure consistent service quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the retail industry.
• Proven ability to handle high volumes of customer inquiries with a focus on resolution.
• Excellent communication skills, both written and verbal.
• Proficiency in using CRM systems like Zendesk and Salesforce.
• Strong problem-solving skills and a customer-first mindset.
• Bachelor's degree in related field or equivalent experience.
• Fluency in Indonesian, with English as an added advantage.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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