Customer Advisor

Join Trip.com Group as a Customer Advisor and become part of a dynamic team dedicated to delivering exceptional travel experiences. Based in the vibrant locations of Bali, you will play a crucial role in assisting customers with their travel needs, ensuring their journeys are smooth and memorable. With a commitment to excellence and a passion for travel, we offer a unique opportunity to grow and develop your skills in a supportive and innovative environment.

As a Customer Advisor at Trip.com Group, you will be the first point of contact for our customers, providing them with personalized advice and support. You will use our advanced booking systems and customer relationship management tools to manage bookings, handle inquiries, and resolve any issues that may arise. This role is perfect for someone who is passionate about travel and has a knack for building strong relationships with customers.

Located in the heart of Bali, our office in Denpasar is a vibrant hub of activity, offering a perfect blend of work and leisure. Join us and be part of a team that is dedicated to making travel dreams a reality.

📋 Tanggung Jawab Pekerjaan

• Assist customers with booking and managing travel arrangements using our advanced booking systems.
• Provide personalized advice and support to customers, ensuring their travel experiences are smooth and enjoyable.
• Handle customer inquiries and resolve any issues that may arise, maintaining high levels of customer satisfaction.
• Use customer relationship management tools to track customer interactions and preferences.
• Stay up-to-date with the latest travel trends and industry developments.
• Collaborate with other team members to ensure seamless customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team's goals and objectives, helping to drive the success of the company.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or travel-related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in English, both written and spoken.
• Familiarity with travel booking systems and customer relationship management tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A passion for travel and a desire to help others plan their dream vacations.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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